POPLA success rates

Three different measures describe the 2025 report, covering October 2024 to September 2025. They answer different questions. None measures your operator's first-stage appeals or predicts your own outcome.

Sources and routes checked: 8 October 2026.

Published cancellation share

50.5%

14,578 allowed + 39,522 described in the main report as operator-not-contested, divided by 107,202 completed cases.

This is POPLA's published claim, before reconciling the withdrawal categories.

report2025.pdf, p. 5

Reconciled favourable share

45.8%

14,578 allowed + 34,502 operator withdrawals, divided by 107,202 completed cases. The 5,020 driver withdrawals stay in the denominator but are excluded from favourable outcomes.

report2025appendix.pdf, p. 15

Assessor totals: report2025.pdf, p. 5

Assessor decisions in the driver's favour

21.5%

14,578 allowed divided by 67,680 assessor decisions (14,578 allowed + 53,102 refused). All withdrawals are excluded.

report2025.pdf, p. 5

Why the published and reconciled shares differ

The main report counts all 39,522 not-contested cases as operator withdrawals. The appendix's monthly table separates these into 34,502 operator withdrawals and 5,020 driver withdrawals. Excluding driver withdrawals from the favourable numerator changes 54,100 / 107,202 (50.5%) to 49,080 / 107,202 (45.8%). The denominator stays the same. Sources: report2025.pdf, p. 5; report2025appendix.pdf, p. 15.

A driver withdrawal is not evidence that the operator cancelled the charge. The appendix explains that drivers may withdraw after paying. We do not infer the outcome of an individual withdrawal. report2025appendix.pdf, p. 15.

Completed cases are not the same as new submissions. We use completed cases as the denominator for these shares. report2025.pdf, p. 5.

POPLA outcomes by operator

First share: Allowed appeals divided by allowed plus refused appeals. Withdrawals are excluded.

Second share (≤): Allowed appeals plus all not-contested cases, divided by decided plus not-contested cases. This is a ceiling, not the measured favourable share: some withdrawals are by drivers, not operators.

The appendix does not split operator and driver withdrawals for each operator. The exact share including only operator withdrawals cannot be calculated. Do not treat all not-contested cases as cancellations or apply the service-wide withdrawal split to an operator.

The table includes every operator profile. “Not available” means no comparable 2025 POPLA period, not zero. Small samples need care; the decision count is shown alongside the percentage. Current routes come from our October 2026 AOS audit; historical POPLA results may belong to operators now using IAS.

Sorted by operator, A to Z. Select a column heading to sort.

POPLA 2025 appendix outcomes · current route checked 8 October 2026

2gether Support Solutions Ltd	Not available	Not available	Not available	POPLA · Audit source	No comparable period
AGH Solutions Ltd	94.4%	≤ 94.7%	18	POPLA · Audit source	p. 9 p. 17
Alfa Parking Solutions Ltd t/a EV Parking Management - EW - 025	Not available	Not available	Not available	Unconfirmed · Audit source	No comparable period
All Parking Services	46.3%	≤ 60.4%	121	POPLA · Audit source	p. 9 p. 17
AM Parking Services	40.9%	≤ 50.0%	22	POPLA · Audit source	p. 9 p. 17
Anchor Security Services Ltd (t/as Care Parking & t/as Ocean Parking)	45.5%	≤ 45.5%	11	IAS · Audit source	p. 9
ANPR 365 Ltd	100.0%	≤ 100.0%	132	POPLA · Audit source	p. 9 p. 17
ANPR Parking Services	50.0%	≤ 88.2%	4	POPLA · Audit source	p. 9 p. 17
ANPR Payment Recovery Ltd	36.4%	≤ 41.7%	11	POPLA · Audit source	p. 9 p. 17
APCOA Heathrow TDOC	16.4%	≤ 46.4%	116	POPLA · Audit source	p. 9 p. 17
APCOA Parking	11.3%	≤ 63.4%	1,891	POPLA · Audit source	p. 9 p. 17
APCOA TDOZ	14.6%	≤ 51.1%	1,277	POPLA · Audit source	p. 9 p. 17
APCOA UK	18.7%	≤ 73.7%	150	POPLA · Audit source	p. 9 p. 17
Atlas Enforcement	Not available	Not available	Not available	POPLA · Audit source	No comparable period
Azure Parking	26.2%	≤ 48.8%	168	POPLA · Audit source	p. 9 p. 17
BaySentry Solutions Ltd	33.6%	≤ 49.6%	637	IAS · Audit source	p. 9 p. 17
Bridge Security (CCTV) Ltd trading as Bridge Property Asset Management	50.0%	≤ 57.5%	90	POPLA · Audit source	p. 9 p. 17
Britannia Parking Group	12.0%	≤ 36.2%	1,257	POPLA · Audit source	p. 9 p. 17
Capital Car Park Control	39.4%	≤ 42.4%	282	POPLA · Audit source	p. 9 p. 17
Car Park Services	20.0%	≤ 45.5%	15	POPLA · Audit source	p. 9 p. 17
Car Parkers Anglia	15.9%	≤ 19.7%	63	POPLA · Audit source	p. 9 p. 17
Carflow Ltd	6.3%	≤ 23.7%	127	POPLA · Audit source	p. 9 p. 17
Carrpool Ltd	60.0%	≤ 60.0%	5	POPLA · Audit source	p. 9
City Parking Enforcement Limited	Not available	Not available	Not available	Unconfirmed · Audit source	No comparable period
City Permits	44.4%	≤ 46.4%	27	POPLA · Audit source	p. 9 p. 17
Civil Enforcement Ltd	17.4%	≤ 38.5%	5,003	POPLA · Audit source	p. 9 p. 10 p. 17
Civil Parking Office Ltd	0.0%	≤ 50.0%	2	POPLA · Audit source	p. 10 p. 17
Close Unit Protection	36.1%	≤ 45.5%	332	POPLA · Audit source	p. 10 p. 17
Corporate Services	14.9%	≤ 33.0%	74	POPLA · Audit source	p. 10 p. 17
CP Plus	13.7%	≤ 34.5%	3,262	POPLA · Audit source	p. 10 p. 17
CP Plus 176	23.9%	≤ 41.6%	376	POPLA · Audit source	p. 10 p. 17
EF International Parking Services Ltd	100.0%	≤ 100.0%	10	POPLA · Audit source	p. 10
Elite Parking Management	58.5%	≤ 62.7%	195	POPLA · Audit source	p. 10 p. 17
Eternity Fire and Security	24.1%	≤ 28.2%	410	POPLA · Audit source	p. 10 p. 17
Euro Car Parks	16.1%	≤ 65.7%	6,602	POPLA · Audit source	p. 10 p. 16 p. 17
Euro Parking Collections	Not available	Not available	Not available	POPLA · Audit source	No comparable period
First Parking	19.6%	≤ 34.6%	552	POPLA · Audit source	p. 10 p. 16
Fisc Parking Solutions	40.0%	≤ 52.3%	35	POPLA · Audit source	p. 10 p. 16
Future Parking	41.9%	≤ 44.4%	43	POPLA · Audit source	p. 10 p. 16
GBP Management Ltd	22.9%	≤ 40.0%	35	POPLA · Audit source	p. 10 p. 16
Good Value Parking Ltd	25.0%	≤ 31.1%	56	POPLA · Audit source	p. 10 p. 16
Green Parking Ltd	21.7%	≤ 21.7%	23	POPLA · Audit source	p. 10
Highview Parking	14.4%	≤ 33.8%	229	POPLA · Audit source	p. 10 p. 16
Horizon Parking Ltd	12.9%	≤ 45.0%	2,668	POPLA · Audit source	p. 10 p. 16
Initial Parking Ltd	10.2%	≤ 29.6%	1,289	POPLA · Audit source	p. 10 p. 16
Ipserv Limited	10.4%	≤ 38.6%	48	POPLA · Audit source	p. 11 p. 16
JD Parking Consultants	25.0%	≤ 50.0%	4	Unconfirmed · Audit source	p. 11 p. 16
Key Parking Ltd	21.4%	≤ 26.7%	14	POPLA · Audit source	p. 11 p. 16
LCP Parking Services	Not available	Not available	Not available	Unconfirmed · Audit source	No comparable period
LCPM Ltd	100.0%	≤ 100.0%	4	Unconfirmed · Audit source	p. 11 p. 16
LDK Security Group	41.4%	≤ 61.8%	58	POPLA · Audit source	p. 11 p. 16
Local Parking Management	0.0%	≤ 63.0%	10	POPLA · Audit source	p. 11 p. 16
Local Parking Security	70.5%	≤ 75.8%	271	Unconfirmed · Audit source	p. 11 p. 16
Lodge Parking Ltd	100.0%	≤ 100.0%	7	POPLA · Audit source	p. 11
MET Parking Services	8.1%	≤ 41.9%	1,749	POPLA · Audit source	p. 11 p. 16
Minster Baywatch	14.0%	≤ 28.0%	755	POPLA · Audit source	p. 11 p. 16
MJB Facilities Management Ltd	56.3%	≤ 58.8%	64	Unconfirmed · Audit source	p. 11 p. 16
MK1 Parking Ltd	9.9%	≤ 19.5%	101	POPLA · Audit source	p. 11 p. 16
My Car Parks Limited t/as Parkfinda	0.0%	≤ 0.0%	3	POPLA · Audit source	p. 11
NCP	28.8%	≤ 87.5%	358	POPLA · Audit source	p. 11 p. 16
NCP (EUK) Ltd	Not available	Not available	Not available	IAS · Audit source	No comparable period
NCP ANPR Rail	49.2%	≤ 84.1%	500	POPLA · Audit source	p. 11 p. 16
NCP Limited - Gatwick Airport	52.5%	≤ 95.7%	242	IAS · Audit source	p. 11 p. 16
NCP Ltd	100.0%	≤ 100.0%	3	POPLA · Audit source	p. 11
Northwest Parking Management Ltd	0.0%	≤ 77.8%	2	IAS · Audit source	p. 11 p. 16
NSGL	39.4%	≤ 55.2%	71	POPLA · Audit source	p. 11 p. 16
NSL Limited	57.6%	≤ 65.3%	118	POPLA · Audit source	p. 11 p. 16
Observices Parking Consultancy	100.0%	≤ 100.0%	89	POPLA · Audit source	p. 11 p. 16
OCS Group	0.0%	≤ 53.8%	6	Unconfirmed · Audit source	p. 11 p. 16
One Parking Solution Ltd	11.4%	≤ 11.4%	35	IAS · Audit source	p. 11
P4 Parking (UK) Ltd	22.2%	≤ 60.5%	225	POPLA · Audit source	p. 11 p. 16
Park Zone	37.5%	≤ 37.5%	8	POPLA · Audit source	p. 12
Park Zone Limited	30.0%	≤ 46.2%	10	POPLA · Audit source	p. 12 p. 16
Parking Charge Limited	66.7%	≤ 76.9%	9	Unconfirmed · Audit source	p. 12 p. 16
Parking Control Solutions	40.0%	≤ 45.1%	65	IAS · Audit source	p. 12 p. 16
Parking Enforcement & Security Services	12.7%	≤ 61.0%	142	POPLA · Audit source	p. 12 p. 16
Parking Eye Ltd (incl. CPP)	23.5%	≤ 41.3%	18,372	POPLA · Audit source	p. 12 p. 16
Parking Group Limited	26.0%	≤ 35.7%	231	POPLA · Audit source	p. 12 p. 16
Parking Solutions 24	16.3%	≤ 32.3%	80	POPLA · Audit source	p. 12 p. 16
Parkmaven	100.0%	≤ 100.0%	28	POPLA · Audit source	p. 12 p. 16
ParkMaven Limited	35.9%	≤ 72.4%	822	POPLA · Audit source	p. 12 p. 16
ParkMaven NI	100.0%	≤ 100.0%	44	POPLA · Audit source	p. 12
Premier Park	11.5%	≤ 36.3%	2,297	POPLA · Audit source	p. 12 p. 16
Private Parking Management	100.0%	≤ 100.0%	7	POPLA · Audit source	p. 12 p. 16
Private Parking Solution (London)	16.2%	≤ 32.8%	873	POPLA · Audit source	p. 12 p. 16
Q-Park	45.5%	≤ 66.7%	11	POPLA · Audit source	p. 12 p. 15
RCP Parking Limited - Parent Organisation	6.7%	≤ 23.9%	75	POPLA · Audit source	p. 12 p. 15
Retail Park Limited	7.4%	≤ 37.5%	27	POPLA · Audit source	p. 12 p. 15
Saba Park Solutions UK Limited and Saba Park Services UK Limited (previously Indigo)	12.6%	≤ 37.5%	364	POPLA · Audit source	p. 12 p. 15
Saba Park Solutions UK Limited and Saba Park Services UK Limited (previously Indigo)	Not available	Not available	Not available	POPLA · Audit source	No comparable period
Sagoss Limited tas ParkFair	100.0%	≤ 100.0%	2	POPLA · Audit source	p. 12 p. 15
Secure Parking Solutions Ltd	21.1%	≤ 32.2%	280	POPLA · Audit source	p. 12 p. 15
Secure-a-space	100.0%	≤ 100.0%	19	POPLA · Audit source	p. 12 p. 15
Select Parking Ltd	73.2%	≤ 73.2%	56	POPLA · Audit source	p. 12
Shield Security Services	0.0%	≤ 75.0%	1	POPLA · Audit source	p. 12 p. 15
Smart Parking	39.8%	≤ 51.0%	5,702	IAS · Audit source	p. 13 p. 15
Smart Parking (Scotland)	52.0%	≤ 59.7%	375	IAS · Audit source	p. 13 p. 15
Solution Labs on behalf of Civil Parking Office (Scotland)	0.0%	≤ 0.0%	4	POPLA · Audit source	p. 13
Solutions Labs on behalf of Civil Parking Office (England & Wales )	19.7%	≤ 29.5%	122	POPLA · Audit source	p. 13 p. 15
Spring Parking	27.1%	≤ 40.6%	199	POPLA · Audit source	p. 13 p. 15
SR Security Services	100.0%	≤ 100.0%	1	Unconfirmed · Audit source	p. 13 p. 15
Times24 UK Limited	47.4%	≤ 67.7%	19	IAS · Audit source	p. 13 p. 15
Total Car Parks	9.5%	≤ 19.4%	147	POPLA · Audit source	p. 13 p. 15
Total Parking Solutions	12.1%	≤ 40.3%	462	POPLA · Audit source	p. 13 p. 15
UK Parking Administration	15.9%	≤ 38.0%	1,195	POPLA · Audit source	p. 13 p. 15
UK Parking Control (UKPC)	7.5%	≤ 50.3%	2,784	POPLA · Audit source	p. 9 p. 13 p. 15 p. 17
UK Parking Enforcement LTD	92.3%	≤ 95.7%	13	POPLA · Audit source	p. 13 p. 15
UKPS (Northwest) LTD	Not available	Not available	Not available	Unconfirmed · Audit source	No comparable period
University of Kent	25.0%	≤ 30.8%	12	POPLA · Audit source	p. 13 p. 15
VARS Technology Limited	11.5%	≤ 25.4%	288	POPLA · Audit source	p. 13 p. 15
Vehicle Control Solutions t/a Flashpark Ltd	0.0%	≤ 97.6%	1	POPLA · Audit source	p. 13 p. 15
Workflow Dynamics	49.4%	≤ 66.2%	176	POPLA · Audit source	p. 13 p. 15

Operator rows combine the source's regional entries according to our entity mapping. Smart Parking's Scotland profile is separate from its England/Wales and Northern Ireland profile. These are descriptions of cases reaching POPLA, not ratings of operators.

Read the original 2025 report and 2025 appendix. We provide attributed figures in these pages; no machine-readable POPLA dataset is offered for download.