Appeal to APCOA within 28 days of issue through the portal on your notice, with your reference, registration and evidence. Save the confirmation. APCOA instructions
If rejected, appeal to POPLA with the rejection letter's verification code, normally within 28 days. Send your grounds and evidence together. POPLA instructions
Keep a cancellation confirmation. If the charge is upheld, check the payment deadline. Respond to any later court claim. Court guidance
Check the heading first. APCOA also issues Penalty Notices and Tariff Pursuit Notices. This guide concerns private Parking Charges; a railway byelaw penalty or council notice has its own rules and route. APCOA notice portal
Grounds to check against your notice
Use the points that match what happened and attach evidence. These are grounds to investigate, not a promise that an appeal will be accepted.
An airport or railway notice claims keeper liability
Schedule 4 excludes land subject to statutory parking control. Check the site's byelaws and the notice type before assuming the registered keeper owes a private charge. This does not mean every airport notice is invalid. Schedule 4, relevant land
APCOA Connect payment used a wrong registration
Keep the payment confirmation and registration entered. Present the mismatch clearly and ask for the keying-error rules to be applied. Single Code, Appeals Charter
A payment machine or app failed
Show the error, time and location, and record which alternative payment methods were available. Explain your attempts to pay and what the signs told you to do. APCOA supporting evidence
The alleged overstay includes time to leave
Check the grace period for that site and parking arrangement. Short airport or station drop-off zones may have different rules; do not assume a universal ten-minute allowance. Single Code, clause 5 and Annex B
Evidence to collect before you appeal
Complete notice: heading, reference, site and appeal instructions.
APCOA Connect, SMS or card-payment confirmation and registration.
Photos of tariff signs, byelaw notices and any machine error.
Camera times, paid session times and travel or drop-off records.
Allowed appeals divided by allowed plus refused appeals. Withdrawals are excluded.
213 allowed / 1,891 decided.
Favourable outcomes: upper bound
≤ 63.4%
Allowed appeals plus all not-contested cases, divided by decided plus not-contested cases. This is a ceiling, not the measured favourable share: some withdrawals are by drivers, not operators.
The appendix does not split operator and driver withdrawals for each operator. The exact share including only operator withdrawals cannot be calculated. Do not treat all not-contested cases as cancellations or apply the service-wide withdrawal split to an operator.
These are historical POPLA second-stage cases, not first-stage appeal outcomes or a forecast for your charge. Read the current route above; a change of association does not turn POPLA figures into IAS figures.
Ignoring a private charge can cost you the appeal deadline and early-payment discount. The operator may pursue the debt, including through court. A debt collection letter is not itself a court judgment. If a claim arrives, respond by the deadline: failure to respond can lead to a judgment. A judgment normally stays on the register for six years, but paying it in full within one month removes it. GOV.UK: county court judgments
Questions drivers ask
Is an APCOA Penalty Notice the same as a private Parking Charge?
No. Read the notice type and site rules. Statutory penalties, including railway byelaw notices, should not be treated as an ordinary private parking contract claim. Source
How long does APCOA have to answer?
APCOA's help centre says it must respond within 28 days of receiving an appeal. Its response should explain your options if the appeal is unsuccessful. Source
Which APCOA portal should I use?
Follow the weblink printed on your own notice. The APCOA payments portal also lets you review evidence or challenge a notice; have the reference and registration ready. Source
Put your evidence into an appeal
Start with a free grounds check. A first-stage appeal letter costs £4.99; you review it and submit it yourself.
Observed POPLA outcomes among second-stage appeals submitted in the reporting period.
Stage before figures
This page does not describe the operator’s first-stage acceptance rate. It covers only published second-stage reporting.
Historical outcome profile and KADOE statistics
Reporting period 2024/25Reported closures4,579Source stage POPLA second stage
AOP₂ adjudicated
11.3%
Allowed 213 of n=1,891 decided.
binomial model interval (iid assumption): 9.9%–12.8%.
AOP₃ closed-case favourable share
Not calculated
n=4,579 reported closures, but the operator/appellant withdrawal split is not published per operator.
Operator-withdrawal rate
Not available
POPLA reports 2,688 combined not-contested cases for this entity; the withdrawing party is not identified.
Closed-case decomposition: allowed represents 4.7% of reported closures. The remaining not-contested cases cannot be separated by withdrawing party at operator level.
Descriptive scale measure
AOP₄ intensity
ADR submissions per 1,000 KADOE requests over a fully overlapping window.
Per 1,000 KADOE requests
Not available
No registered-keeper request figures are matched to this operator, so this ratio is not calculated.
Numerator period
—
Denominator period
—
Window overlap
—
Comparability
—
Lag assumption
—
Issued kind
—
Years are rows
Observed trend
Reporting period
AOP₂ adjudicated
Allowed
Refused
Combined not-contested
AOP₄ / 1,000
2023/24
9.8% (n=1,363)
133
1,230
1,778
—
2024/25
11.3% (n=1,891)
213
1,678
2,688
—
No predictive series is produced: only two comparable reporting periods are present. Regime exposure is shown rather than silently treating periods as identical.
Attribution and reconciliation
Outcome facts are calculated from the POPLA 2025 Annual Report Appendix (2024/25). KADOE request counts come from DVLA’s quarterly data-sharing release under the Open Government Licence.
Source note: source report submitted table mismatch; entity rows retained as printed. No part of the source-level unallocated submitted total is assigned to this entity.
This profile is independent and is not affiliated with APCOA Parking, POPLA, DVLA or a trade association.